The Canadian Radio-television and Telecommunications Commission (CRTC) regulates and supervises Canada’s communication system in accordance with the mandate entrusted to it by Parliament, including achieving the policy objectives established in the Broadcasting Act and the Telecommunications Act. The CRTC also has responsibilities under Canada’s anti-spam legislation, which addresses the sending of commercial electronic messages (e.g., spam), among other things.

The CRTC delivers its mandate from offices in the National Capital Region and regional offices throughout Canada, with participation from both National and Regional Commissioners and staff.

The CRTC’s Three-Year Plan summarizes the key activities it expects to carry out through the period ending March 31, 2015 to implement its mandate. This document is intended to provide Canadians with information on the CRTC’s plans in order to help them prepare and participate in its activities.

Guided by its legislative mandate, the CRTC seeks to ensure that Canadians have access to a world-class communication system. This overarching objective is supported by three pillars:

1. Create – The CRTC’s activities under this pillar ensure that Canadians have access to compelling creative content, from diverse sources, on a variety of platforms. In particular, the CRTC encourages the creation of programming that reflects Canada’s diversity and enables Canadians to participate in their country’s democratic and cultural life.
2. Connect – The CRTC’s activities under this pillar ensure that Canadians can connect to quality and innovative communication services at affordable prices and can have access to creative content. This includes services that facilitate access to the communication system by Canadians with disabilities.
3. Protect – The CRTC’s activities under this pillar enhance the safety and interests of Canadians by promoting compliance with and enforcement of its regulations, including those relating to unsolicited communications. The CRTC also ensures that Canadians have access to emergency communication services, such as 911 services and public alerting systems.

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